Why is there no green check beside the patient's name?
Quick answer The green check beside a patient's name means the patient is registered and already imported from your masterlist. In Daily Visits, a patient who isn't imported yet shows a small circle (○) instead of the check. The legend at the bot...
Do I still need to submit the SAP Generation Form after submitting cases through SMD YAKAP?
Yes, you will need to file/submit this form in order to get paid. CLICK HERE TO DOWNLOAD THE FORM .
The Digital YES requirement: what changes in your SeriousMD YAKAP workflow
What PhilHealth's latest advisory means for your profiling and Tranche 1 submissions.
Digital MCA/YES option inside SMD YAKAP
Quick summary: Every patient does the Digital YES: a second liveness check (PCU 2) that serves as the patient's consent to the Yakap Empanelment Slip in the HCI portal. The physical MCA is only a backup, for when the PCU check fails. It is done o...
How to Export Your XML Files from eKONSULTA
To import to the SeriousMD YAKAP system
Case submission errors: common causes and fixes
Common reasons submissions fail, and what to do about each.
I mark the visit as complete but I see a "Confirm Registration" status. What does this mean?
After you mark a visit as Save & Complete, the patient's status should change to For Submission so you can transmit the case to PhilHealth. If it shows Confirm Registration instead, it can mean three things: The Visit Date is earlier than the ...
What does "No Submission" mean?
This status means you marked a visit as Complete without finishing all the required sections of the FPE/Profiling or the Consult. The system flags it so you don't accidentally transmit an incomplete case to PhilHealth. How to spot an incomplete se...
"For Submission" status never changes to "Submitted" — is that normal?
This is normal. The status stays For Submission even after you successfully submit to PhilHealth. It does not change to "Submitted." So if you've already sent your cases and the submission came back successful, you're done. There's nothing else yo...
Is the PCU/MCA section under Daily Visits required?
The PCU/MCA section is optional. You can complete a visit and submit your Tranche 1 and Tranche 2 cases without filling it in. What the section is for It helps your facility keep track of whether you've done the PCU and MCA for a patient. Two thin...
Managing your Prescribing Defaults and lists (Prescribing Physician, Dispensing Personnel, Clinic Head)
Your facility can manage the names that appear on eKAS and ePRESS forms directly from Settings. You can build a list of Prescribing Physicians and Dispensing Personnel, set defaults so the right name is pre-filled every time, and update or remove ...
How to Generate your Statement of Account Payable 1 (SAP1) Ledger
You can pull a list of patients PhilHealth will reimburse you for directly from your IHCP account. Log in to your IHCP account. Go to YAKAP > SAP Ledger. 3. Choose the Tranche (1 or 2) and the current year, then click Search. 4. Click the number u...
How to see which cases were included in your Tranche 1 or Tranche 2 Submission
If you need to see the list of cases included in your YAKAP submissions, you can generate it yourself and download it as a CSV. This is useful for reconciling what you've sent, checking which cases were included in a specific submission, or sharin...
When is the deadline to submit Tranche 1 and 2?
Quick answer: Submit your Tranche 1 cases by 11:59 PM on the 7th of the following month. Missed it? You can still submit. Those cases are included in the next month’s SAP1 instead. Nothing is lost, the payment just comes about a month later. The m...
How to enter your medicine unit prices for Tranche 2
Where to enter unit prices for YAKAP-covered medicines, and how they affect your Tranche 2 score.
The PCU Checker App shows "Verification Error: Failed to fetch liveness result"
Quick answer If the SeriousMD YAKAP PCU Tool shows "Verification Error – Failed to fetch liveness result. Server returned status: 401," do this: Log out of the PCU tool, then log back in. This clears most cases. If it still fails, use the web vers...
"Patient is not assigned/registered" error when submitting cases
Quick answer When you submit cases and get a patient is not registered error, it comes down to one of two situations: A patient you know is (or was) registered with you is showing as not registered. A name you don't recognize appears in the error,...
How to request an account in PhilHealth's ticketing system
PhilHealth's OS ticketing system (itsupport.philhealth.gov.ph) is where you raise concerns directly to PhilHealth. Your facility files its own tickets from its own account. To register, email these two things to it.support@philhealth.gov.ph: A fil...
PCU checker returning "Unexpected Error" / Transaction No.: null / Verification Failed
PCU checker showing "Unexpected Error", Verification Failed or a null transaction number? Here's what to do Quick summary : When you see something like this, it could mean that PhilHealth's PCU system may be running slow. You can still cater your ...
Red ⚠️ warning: the visit date is earlier than the patient's enlistment date
Quick answer A red ⚠️ warning beside a patient's name on the Daily Visit row usually means the visit date is earlier than the patient's Enlistment Date , the date the patient was enlisted to your facility. The system can't confirm the patient was...
Why is there an orange ⚠️ on the PCU or YES (MCA) column?
Quick answer The orange ⚠️ means the date of your PCU is different from the date of the visit. It is a warning, not an error. You can still finish the visit. You can still submit the case. Nothing was deleted. Your transaction numbers and photos a...
My YAKAP payment for the month is still pending. How do I resolve a payment discrepancy?
Quick answer If you submitted your cases on time, you did your part right. 🙂 A payment that is still pending, or an amount that doesn't match what you expected, is resolved with PhilHealth, since PhilHealth is the one who releases the payment. Her...
Red ⚠️ warning: the visit date is earlier than the patient's enlistment date
Quick answer A red ⚠️ warning beside a patient's name on the Daily Visit row usually means the visit date is earlier than the patient's Enlistment Date , the date the patient was enlisted to your facility. The system can't confirm the patient was...
