Troubleshooting & FAQs

Why is there no green check beside the patient's name?

Quick answer The green check beside a patient's name means the patient is registered and already imported from your masterlist. If there's no green check, it usually means the patient is registered, but you haven't imported them from the masterlis...

Do I still need to submit the SAP Generation Form after submitting cases through SMD YAKAP?

Yes, you will need to file/submit this form in order to get paid.  CLICK HERE TO DOWNLOAD THE FORM .

The new Digital YES requirement: what changes in your SeriousMD YAKAP workflow

What PhilHealth's latest advisory means for your profiling and Tranche 1 submissions.

How to Export Your XML Files from eKONSULTA

To import to the SeriousMD YAKAP system

Digital MCA/YES option inside SMD YAKAP

Quick summary: You have two ways to do the MCA/YES. You can have the patient sign the physical MCA, or switch to the digital route where a second liveness check serves as the patient's consent through the HCI portal.  This is based on PhilHealth ...

Case submission errors: common causes and fixes

Common reasons submissions fail, and what to do about each.

I mark the visit as complete but I see a "Confirm Registration" status. What does this mean?

After you mark a visit as Save & Complete, the patient's status should change to For Submission so you can transmit the case to PhilHealth. If it shows Confirm Registration instead, it can mean three things: The Visit Date is earlier than the ...

What does "No Submission" mean?

This status means you marked a visit as Complete without finishing all the required sections of the FPE/Profiling or the Consult. The system flags it so you don't accidentally transmit an incomplete case to PhilHealth. How to spot an incomplete se...

"For Submission" status never changes to "Submitted" — is that normal?

This is normal. The status stays For Submission even after you successfully submit to PhilHealth. It does not change to "Submitted." So if you've already sent your cases and the submission came back successful, you're done. There's nothing else yo...

Is the PCU/MCA section under Daily Visits required?

The PCU/MCA section is optional. You can complete a visit and submit your Tranche 1 and Tranche 2 cases without filling it in. What the section is for It helps your facility keep track of whether you've done the PCU and MCA for a patient. Two thin...

Managing your Prescribing Defaults and lists (Prescribing Physician, Dispensing Personnel, Clinic Head)

Your facility can manage the names that appear on eKAS and ePRESS forms directly from Settings. You can build a list of Prescribing Physicians and Dispensing Personnel, set defaults so the right name is pre-filled every time, and update or remove ...

How to Generate your Statement of Account Payable 1 (SAP1) Ledger

You can pull a list of patients PhilHealth will reimburse you for directly from your IHCP account. Log in to your IHCP account. Go to YAKAP > SAP Ledger. 3. Choose the Tranche (1 or 2) and the current year, then click Search. 4. Click the number u...